The general terms and conditions of Incassocenter apply to the service agreement, which can be found at https://www.incassocenter.nl/algemene-voorwaarden/
Online Tool
You can use the Online Tool to follow the progress of your files 24/7, report new claims, place comments and submit payments.
Execution of order
We will collect the submitted principal sum from your debtor, plus interest, 15% collection and administration costs and any information costs. Conditions for the claims covered by the agreement must relate to debtors established in the Netherlands.
Conditions for the claim
Claims covered by the agreement must relate to claims in the countries described in this agreement, may not be older than 6 months and may not have been collected elsewhere.
Free collection
If your debtor pays the full amount, you will be left with the principal sum. If your debtor does not pay anything extrajudicially, you will not owe any costs. So no commission or handling costs.
Legal collection
If the amicable collection process does not lead to payment, you will receive advice regarding the next steps and any costs involved. You then decide for yourself whether you want to take these next steps.
Payment by debtor
If payments are considered to be made directly to you or to Incassocenter, the payment will be considered equal. This is a compensation of the claim, a credit, return of the services provided (according to objective standards) or a consideration accepted by you.
End of collection order
A collection order ends upon full payment by the debtor.
Exceptions
Incassocenter charges a commission on the entire principal sum (set for collection) according to the above scale and all other costs incurred in the following cases:
When you withdraw a collection order,
If you make a payment arrangement or settlement outside Incassocenter,
You leave Incassocenter without any notice or have provided incorrect information about the claim,
When you arrange or collect the payment yourself,
You do not give Incassocenter permission to charge interest and to recover collection costs from the debtor or prevent further collection proceedings.
Obligations of the client
You must inform Incassocenter of all payments, correspondence or other contacts between you and the debtor. Contacts with the debtor must be limited as much as possible with regard to the claim, after the claim has been handed over. In any case, you will not make an appointment with the debtor until after consultation with Incassocenter. Upon request, Incassocenter will request a copy of the invoices, reminders, agreements, quotations, correspondence and general terms and conditions to which the claim relates.
Dispute
In the event that a claim is disputed, an assessment will be made of the dispute. If this does not hold up, the collection process will be continued. Incassocenter decides when a claim is disputed in substance. If this is the case, the No Cure No Pay method will no longer apply and Incassocenter will contact you to discuss possible follow-up steps.
Duration of agreement
The agreement is entered into for a period of one year and will then be automatically extended annually by one year, unless it is cancelled in writing three months in advance by registered mail. You authorize Incassocenter to debit the agreed amount from the specified account number.
Premium
With the Premium agreement, you also receive unlimited first-line advice on your debt collection matters, you can use a subdistrict court procedure based on a fixed price in the event of an undisputed claim, you receive 36 payment accelerators (after that: €5 per set) and you have sample reminder and demand letters at your disposal.
Discount on other products
The premium agreement gives you a discount on other products, such as draft summonses, summons, draft bankruptcy petitions, recovery investigations and the price for legal work.
Debt monitoring
Premium offers you debt monitoring, whereby the recovery position of your debtor is monitored after the amicable process has been concluded, whereby the claim is paid in whole or in part if possible. is still collected. In case of payment, the amount received will be divided equally between you and Incassocenter.